Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Hearthstone Chimney Co. Guarantee
When we say we stand behind our work in Danbury, we mean the 90-Day Done Right Promise in writing with no arguing. If it’s not right, we come back. That’s not a slogan on a truck - it’s how we’ve operated since 1984. Russell Haines built this company on the K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. A company that plans to be in Danbury thirty more years acts accordingly. We don’t chase the next job; we answer for the last one.
What’s Covered
- Workmanship that holds up. Every chimney sweep, liner installation, cap replacement, and rebuild in Danbury is executed by background-checked, uniformed technicians using professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - no builder-grade substitutes slipped in after you sign.
- Parts installed correctly, period. We don’t source mystery components or compatible knock-offs. If we specify a DuraFlex liner or HeatShield chamber coating for your Danbury home, that’s exactly what arrives, and it’s installed to manufacturer standards we can document.
- Your home left as we found it - or better. Chimney work creates soot, debris, and masonry dust. Our crews tarp, vacuum, and walk through with you before we leave. We’ve heard too many Danbury homeowners describe other trades who treated their living room like a construction zone.
- On-time arrival, confirmed. We’ll be there when we say. If traffic on I-84 or a prior job in New Fairfield runs long, our office calls you - a live person, not an automated text - with an updated window. Respect for your time is part of the price.
- The number on the estimate is the number on the invoice. No-hassle upfront pricing means we diagnose, document with camera photos you can see, and quote before work begins. If we missed something that changes scope, we stop and discuss it. No surprises on the bill.
Our Satisfaction Promise
Here’s what happens if something’s not right. You call (475) 375-9457 - a live person answers, 24 hours a day, 7 days a week, even Sunday evening. You explain the concern. We schedule a return visit, typically within 48 hours for Danbury addresses, faster if it’s a safety issue. Russell Haines or a senior technician reviews the original scope, the photos from your Level-2 inspection, and what was done. If we erred, we fix it. If a part failed, we replace it. If we misdiagnosed, we re-diagnose at no charge. The 90-Day Done Right Promise is in writing with no arguing because arguing with a customer about whether we made a mistake wastes everyone’s time. We’ve been here over 42 years. We’ve learned that eating a callback cost is cheaper than eating a reputation.
Most jobs are completed in a single visit, which means most Danbury homeowners never need this section. But it’s here, it’s real, and it’s backed by a company that was founded in 1984 and intends to be sweeping chimneys in Fairfield County when your grandchildren own your house.
Licensed & Insured Backing
The 90-Day Done Right Promise is only as solid as the company behind it. We’re licensed and insured, which means if a technician is injured on your Ridgefield Road property or a ladder contacts your gutter line, you’re not navigating claims alone. Our coverage is current, our bond is in place, and our Connecticut licensing is maintained without lapses. Russell Haines has seen too many fly-by-night chimney sweeps in the Danbury area operate without proper credentials - here today, vanished tomorrow, and good luck finding them when the cap they installed blows off in a March windstorm. Insurance and licensing aren’t marketing badges. They’re the structural guarantee that lets us honor our word.
How We Document Every Job
Our Level-2 camera inspections end with photos you can see and a plain-English verdict - documented like an engineer, explained like a craftsman. You’ll receive a visual record of your flue condition, crown integrity, and smoke chamber status. If we recommend a liner replacement or masonry rebuild, you’ll understand why because you’ll see the crack, the gap, or the creosote glazing yourself. This documentation becomes part of your home’s maintenance record and supports any warranty claim if needed. No homeowner in Danbury should take a four-figure recommendation on faith alone.
Standing Offers That Reflect Our Standards
We don’t run flash sales or pressure tactics. Our standing offers are straightforward: $50 off any repair over $250, a free second opinion on any written estimate from another Danbury chimney company, an $89 seasonal tune-up, and a permanent 5% discount for seniors and veterans. These aren’t loss leaders to get a foot in your door. They’re the pricing of a company that knows its costs, trusts its work, and plans to earn your repeat business.
Frequently Asked Questions
It covers any workmanship issue or part failure within 90 days of service completion. If a cap we installed in Danbury leaks, a liner joint separates, or a repair doesn’t perform as specified, we return and correct it at no charge. Call (475) 375-9457 - the number on your invoice matches the number that rings through to a live person. Estimates are free if you need a fresh assessment.
Yes. Every invoice includes the 90-Day Done Right Promise in writing, no arguing. Russell Haines believes a handshake culture is fine for neighbors, but a chimney repair in Danbury deserves documentation both parties can reference.
We don’t disappear. Many components we install - DuraFlex liners, Gelco caps, HeatShield coatings - carry manufacturer warranties that extend well beyond our workmanship period. We maintain records of every brand, model, and installation date for Danbury customers. If a manufacturer warranty claim is needed, we assist with documentation. For issues outside all warranty periods, we quote fairly and explain whether work can safely wait.
Background-checked, uniformed employees. We don’t send random crews to Danbury homes. The technician who arrives knows our standards, our materials, and how to access your job history. Most repairs are completed in a single visit because our trucks carry professional-grade inventory.
Our insurance and bonding cover accidental property damage. In over 42 years of service to Danbury and surrounding communities, we’ve had few incidents, but we carry coverage precisely because “rare” isn’t “impossible.” You’re protected.
Because a 90-day promise we honor is worth more than a five-year promise from a company that won’t answer the phone. We’ve been in Danbury since 1984. Our guarantee reflects our actual practice: if we did it, we fix it. A company planning to be here thirty more years doesn’t play games with warranty fine print.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Danbury since 1984.