What Danbury Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Danbury since 1984, and in that time we’ve learned that a good reputation isn’t built on what you say about yourself. It’s built on showing up when promised, explaining what you found in plain English, and standing behind the work if something isn’t right. The reviews below come from neighbors we’ve served across Danbury and nearby towns. They mention specific jobs, specific outcomes, and the details that matter when you’re choosing someone to work on your home.
Recent Reviews
“We bought a place in the Lake Kenosia area last fall and the inspector flagged the chimney but couldn’t say how bad it was. Russell sent a technician with a camera, and I watched the whole thing on a screen while he talked me through what we were looking at. Creosote buildup was significant, plus a cracked liner section I’d never have known about. They swept it, showed me the after photos, and I had the documentation I needed for my insurance. No guessing, no surprises.”
Heather S., Lake Kenosia, Danbury
“Our fireplace in the Main Street historic district hadn’t been touched in fifteen years. I was braced for a hard sell on a full rebuild. Instead, the Hearthstone tech did the Level-2 inspection, found the flue was actually in decent shape, and said a thorough sweep and a new cap would handle it. He could’ve sold me five thousand dollars of work I didn’t need. He didn’t. That’s why I’ll call them again.”
Kurt R., Main Street Historic District, Danbury
“Called at 8 PM on a Sunday because smoke was backing up into our living room during a cold snap. A live person answered, which I genuinely didn’t expect. They had someone out Tuesday morning, swept the chimney, and found a bird’s nest in the flue from the spring. Cleared it, inspected with the camera, and the thing’s drawn perfectly ever since. The 90-day guarantee was in writing before they left.”
Ebony C., Shelter Rock, Danbury
“I’m particular about who I let in my house. The technician showed up in a uniform, introduced himself, put down runners on my floors without being asked. Swept the chimney in our King Street colonial, found a deteriorating smoke chamber that was leaking gases into the wall cavity. He showed me the photos, explained the repair options, and didn’t push for an immediate decision. I ended up scheduling the HeatShield repair two weeks later. Same technician, same professionalism.”
Steve S., King Street Area, Danbury
“We’d been using a cheap sweep service that came through with a brush and a vacuum and was gone in twenty minutes. After a neighbor in Beaverbrook mentioned Hearthstone, I tried them. The difference was immediate. They spent over an hour, used actual professional equipment, and the camera inspection revealed a partially collapsed clay liner I’d been living with for years. Their quote for the DuraFlex stainless liner was higher than I’d hoped, but they broke down every line item and it matched the final invoice exactly.”
Heather S., Beaverbrook, Danbury
“I’m a veteran and they applied the 5% discount without me having to ask or show paperwork twice. Small thing, but it tells you how they operate. The sweep itself was thorough, they found a crown crack that was letting water into the flue, and they capped it with a Gelco unit that matches the house. Russell called me personally the next day to make sure everything was satisfactory. Old-school accountability.”
Kurt R., Mill Plain, Danbury
Why Customers Trust Us
These reviews keep showing up for the same reasons. Our technicians are background-checked and uniformed, and most chimney cleaning jobs in Danbury are completed in a single visit. We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, not whatever’s cheapest at the supply house. Every Level-2 inspection ends with photos you can see and a plain-English verdict, documented like an engineer, explained like a craftsman.
The 90-Day Done Right Promise governs everything we do. In writing, no arguing. If it’s not right, we come back. We’ve been serving local communities for over 42 years, and we plan to be here for thirty more. That changes how you treat people and how you stand behind your work.
Our phones are answered by a live person, 24 hours a day, 7 days a week. No voicemail, no callback queue. Call (475) 375-9457 to schedule your chimney cleaning or inspection in Danbury. Estimates are free, pricing is upfront, and the number on the estimate is the number on the invoice. Done right, and we stand behind it.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Danbury since 1984.